Terms of Service
Last updated: 11 October 2026
1. Parties and business use
Flotaryx is a business-to-business fleet-management web service operated by ELVA LTD (company number 10715768), 23–27 King Street, Luton, Bedfordshire LU1 2DW, England. Contact: support@flotaryx.com. These terms form an agreement with the business that creates or administers a company workspace (the Customer). A person accepting for a Customer confirms authority to bind it. This service is intended for professional and business use, not household consumers.
2. Service and permitted use
The service supports vehicle and driver records, checks, repair and maintenance records, reminders, reports and team access according to the selected plan. GPS and telematics are not included unless separately contracted and expressly enabled. The Customer must use the service lawfully, enter accurate information, keep its own operational controls and backups appropriate to its needs, and must not reverse engineer, abuse, overload or attempt unauthorized access.
3. Accounts, invitations and security
The Customer manages users, roles and invitations, must protect login credentials, remove access promptly when staff leave, and notify us about suspected account compromise. The Customer is responsible for actions taken by its authorized users. We may suspend access where reasonably necessary to contain security threats or serious breaches, with notice where feasible.
4. Trial, plans and limits
An introductory trial may be offered on the terms shown during registration; the current standard trial is 30 days unless a different period is shown. Features and limits depend on the purchased Starter, Pro or Business plan, including permitted vehicles and users. A trial does not promise uninterrupted availability or automatic eligibility for a paid plan.
5. Fees, taxes and recurring billing
The applicable price, currency, included vehicle count, extra-vehicle charges and billing interval are displayed before checkout. Prices are generally exclusive of applicable taxes unless expressly stated. Stripe processes payments; we do not store full card details. Paid subscriptions automatically renew for the selected monthly or annual period unless cancelled. Plan changes may generate prorated charges or credits as shown at confirmation. We will notify of material price changes before the renewal to which they apply.
6. Cancellation, refunds and termination
An owner or authorized administrator may cancel renewal through the billing controls. Unless checkout or law states otherwise, cancellation takes effect at the end of the current paid term and does not automatically refund elapsed or unused time. This does not limit mandatory legal rights, correction of billing errors, or agreed remedies. We may terminate for serious or repeated breaches after reasonable notice where appropriate; customers may request data export before expiry subject to applicable terms and technical availability.
7. Customer data and privacy
The Customer controls the content it enters, including any driver and employee records, and must provide required notices, identify a lawful basis and respect data-subject rights. The Privacy Notice explains our independent processing of account and billing data. Our Data Processing Addendum (DPA) governs processing of customer-controlled personal data on the Customer’s behalf. The Customer must not upload unnecessary sensitive categories of personal data.
8. Availability and third-party services
We use reasonable care to operate and maintain Flotaryx, but do not guarantee uninterrupted, error-free access or that a reminder will always be delivered. Connectivity, third-party infrastructure and scheduled maintenance can affect performance. Customers remain responsible for MOT, servicing, insurance, driver fitness, roadworthiness and all regulatory obligations. Flotaryx does not replace legally mandated fleet compliance systems.
9. Liability
Nothing excludes liability that cannot legally be excluded, including fraud, fraudulent misrepresentation or death/personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss; and our aggregate contractual liability is capped at fees paid or payable by the Customer for the service during the 12 months preceding the event giving rise to the claim. This cap does not restrict mandatory data-protection remedies or liabilities which law forbids us to limit.
10. Changes, law and contact
We may update these terms to reflect law, security or service changes. Material adverse changes will be notified reasonably in advance, with any rights to terminate required by law. English law governs these B2B terms, subject to overriding mandatory protections. Courts of England and Wales have jurisdiction unless mandatory law requires otherwise. Contact support@flotaryx.com about these terms.